Refund & Return Policy

Last Updated: August 14, 2026

Thank you for shopping with us. Please read this Refund & Return Policy carefully before placing an order. By completing a purchase through our store, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. All Sales Are Final

ALL SALES ARE FINAL.

Once an order has been placed and payment has been successfully processed, we generally do not accept returns, exchanges, cancellations, or provide refunds except where required by applicable law or where otherwise specifically stated in this policy.

Please carefully review all product information, descriptions, specifications, sizing, colours, quantities, and other relevant details before completing your purchase.

2. No Refunds for Change of Mind

We do not provide refunds, returns, exchanges, or store credit for change-of-mind purchases.

A change of mind includes, but is not limited to:

• No longer wanting or needing the product

• Ordering the wrong product, size, colour, style, model, or quantity

• Finding a similar or identical product at a lower price elsewhere

• Deciding that the product does not suit your personal preferences

• Changing your mind after the order has been placed or delivered

• Accidentally placing an order

• Failing to carefully review the product description or order details before purchasing

• No longer needing the item due to personal circumstances

Customers are responsible for carefully reviewing their order before completing checkout.

3. Order Cancellations

Orders cannot be guaranteed to be cancelled or modified after they have been submitted.

We may begin processing orders shortly after they are placed. Once an order has entered processing, fulfillment, or shipment, it may no longer be possible to cancel or modify it.

Submitting a cancellation request does not guarantee that the order will be cancelled.

If you need to contact us regarding an order, please email magic.pup@outlook.com as soon as possible with your order number and the relevant details.

4. Damaged, Defective, or Incorrect Items

Although all sales are final, if you receive an item that is damaged, defective, or materially different from what you ordered, please contact us at magic.pup@outlook.com as soon as reasonably possible after delivery.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs or videos showing the item and the issue

• Photographs of the packaging, where relevant

• Any other information reasonably requested to assess the issue

We may review the information provided before determining an appropriate resolution.

Depending on the circumstances and subject to applicable consumer protection laws, an appropriate resolution may include a replacement, repair, store credit, partial refund, full refund, or another remedy.

We reserve the right to request additional evidence where reasonably necessary to verify a claim.

5. Shipping Damage

If your order arrives damaged during shipping, please keep the product, original packaging, shipping label, and any other materials included with the shipment until your claim has been reviewed.

Photographic or video evidence may be required to establish the condition of the package and product when received.

Please do not dispose of damaged products or packaging while a claim is being assessed unless instructed otherwise.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

We are not responsible for delivery problems resulting from incorrect, incomplete, or outdated information supplied by the customer, including an incorrect address, apartment or unit number, postal code, recipient name, or other delivery information.

If you notice an error in your shipping information, contact magic.pup@outlook.com immediately. We cannot guarantee that shipping details can be changed after an order has been submitted.

7. Refused, Unclaimed, or Undeliverable Packages

A package that is refused, left unclaimed, or returned to sender does not automatically qualify for a refund.

If a package is returned because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, failure to collect the package, or another circumstance attributable to the customer, additional shipping charges may apply if reshipment is available.

Any rights or remedies required under applicable law will continue to apply.

8. Shipping Delays

Estimated shipping and delivery dates are estimates unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, customs processing, transportation disruptions, high order volumes, holidays, or other logistical issues.

A shipping delay alone does not automatically entitle a customer to a refund or cancellation, except where required by applicable law.

9. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us at magic.pup@outlook.com.

We may ask you to confirm your shipping address and provide relevant order information so that the matter can be investigated with the shipping carrier.

If tracking indicates that an order was successfully delivered but you cannot locate it, please first check the delivery location, household members, neighbours where appropriate, building reception or concierge, and any delivery notice provided by the carrier.

Any remedy for a lost shipment will be determined based on the circumstances and applicable law.

10. Return Authorization

Do not send a product back without contacting us first.

If a return is authorized as an exception or is required as part of an applicable legal remedy, we will provide instructions regarding where and how the product should be returned.

Products returned without authorization may not be accepted or processed, except where applicable law provides otherwise.

11. Condition of Authorized Returns

Where a return is specifically authorized, the product should generally be returned in the condition in which it was received, together with any original packaging, accessories, manuals, tags, and other components, unless the nature of the defect or applicable law makes this unreasonable.

Customers should package authorized returns appropriately to prevent additional damage during transportation.

12. Return Shipping Costs

Where a return is approved because an item was defective, damaged, incorrect, or otherwise subject to a legally required remedy, responsibility for reasonable return shipping costs will be determined in accordance with applicable law and the circumstances of the claim.

Where we voluntarily authorize a return that is not legally required, we may specify who is responsible for the return shipping costs before the return is sent.

13. Exchanges

We generally do not offer exchanges because all sales are final.

Please ensure that you select the correct product and options before completing your purchase.

Where an item is defective, damaged, or incorrect, a replacement may be offered as an appropriate remedy depending on the circumstances and applicable law.

14. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where reasonably possible.

The amount of time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

Approval of a refund does not guarantee that your financial institution will display the funds immediately.

15. Promotional and Discounted Purchases

Products purchased during a sale, promotion, clearance event, or with a discount code remain subject to this Refund & Return Policy.

Unless required by applicable law, promotional or discounted purchases are not eligible for a refund simply because a promotion ended, a price subsequently changed, or a larger discount became available after the purchase.

16. Chargebacks and Payment Disputes

If you believe there is a legitimate problem with your order, we encourage you to contact us at magic.pup@outlook.com first so that we have an opportunity to review and address the issue.

Nothing in this policy prevents you from exercising any rights you may have through your payment provider or under applicable law.

17. Fraudulent or Abusive Claims

We reserve the right to investigate claims that reasonably appear fraudulent, misleading, duplicated, manipulated, or abusive.

Providing false information or intentionally misrepresenting the condition, delivery, or contents of an order may result in a claim being denied where permitted by law.

18. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded or restricted.

If applicable consumer protection law gives you rights relating to defective, damaged, misrepresented, undelivered, or otherwise non-compliant goods, those rights continue to apply regardless of the terms in this policy.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.

19. Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes to our business practices, operations, or legal requirements.

The version of the policy displayed at the time of purchase will generally apply to that purchase, subject to applicable law.

20. Contact Us

For questions regarding an order, damaged or defective products, incorrect items, or this Refund & Return Policy, please contact:

Email: magic.pup@outlook.com

When contacting us about an existing order, please include your order number and sufficient information for us to identify and review your request.

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Summary

All sales are final. We do not provide refunds, returns, or exchanges because you changed your mind, ordered the wrong item, or no longer want the product.

Exceptions may apply where an item is damaged, defective, incorrect, or where a refund, return, replacement, or other remedy is required by applicable law.

By completing a purchase, you acknowledge and agree to this Refund & Return Policy.