Shipping Policy

Last Updated: August 14, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or delivery issues.

By placing an order through our store, you acknowledge that you have read and agreed to this Shipping Policy.

1. Order Processing

Orders are processed after payment has been successfully received and approved.

Processing times are separate from shipping and delivery times. Once an order has been processed and handed over to the shipping carrier, delivery times will depend on the shipping method selected, destination, carrier operations, and other circumstances that may be outside our control.

During periods of high order volume, sales, product launches, holidays, or other busy periods, processing may take longer than usual.

2. Shipping Options

Available shipping methods and any applicable shipping charges will be displayed during checkout.

Depending on your location and the options available for your order, shipping methods may include:

• Standard Shipping

• Express Shipping

Selecting a faster shipping method generally affects the carrier's estimated transit time after the order has been processed. It does not necessarily mean that order processing will begin immediately unless specifically stated at checkout.

3. Estimated Delivery Times

Any processing, shipping, or delivery timeframe displayed on our website, at checkout, in an order confirmation, or in a shipping notification is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Delivery times may vary depending on your location, shipping method, carrier, weather, customs processing, holidays, peak shipping periods, and other factors.

We make reasonable efforts to process and ship orders promptly but cannot guarantee an exact arrival date.

4. Express Shipping

If Express Shipping is available and selected at checkout, your order will be shipped using the applicable expedited shipping service.

Express Shipping does not necessarily mean same-day processing or same-day delivery.

The estimated Express Shipping timeframe generally begins after the order has been processed and accepted by the shipping carrier.

Carrier delays and other circumstances outside our reasonable control may still affect Express Shipping orders.

5. Shipping Confirmation & Tracking

When tracking is available, customers may receive a shipping confirmation containing tracking information after their order has been dispatched.

Please allow reasonable time for tracking information to become active. A shipping label may be created before the carrier physically scans or begins transporting the package.

Tracking information is provided by the shipping carrier and may occasionally be delayed or inaccurate.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• Province, state, or region

• Postal or ZIP code

• Country

• Contact information

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information supplied by the customer, subject to applicable law.

7. Address Changes

If you notice an error in your shipping address after placing an order, contact us immediately at magic.pup@outlook.com.

We will make reasonable efforts to assist, but address changes are not guaranteed after an order has been placed.

Once an order has entered fulfillment or has been transferred to the carrier, we may be unable to change its destination.

8. Shipping Delays

While we aim to have orders delivered within the estimated timeframe, delays can happen.

Possible causes of delays include:

• Severe weather

• Carrier disruptions

• High shipping volumes

• Holidays

• Customs inspections or processing

• Transportation disruptions

• Incorrect or incomplete addresses

• Failed delivery attempts

• Local postal delays

• Events outside our reasonable control

We are not responsible for carrier delays or other delays outside our reasonable control, except to the extent responsibility cannot be excluded under applicable law.

A delayed shipment does not automatically qualify for a refund solely because it arrives later than the estimated delivery date, subject to any rights available under applicable law.

9. Lost Packages

If you believe your package has been lost in transit, please contact us at magic.pup@outlook.com with your order number and relevant tracking information.

We may investigate the shipment with the applicable carrier before determining the appropriate next steps.

Customers may be asked to provide additional information reasonably necessary to assist with the carrier investigation.

10. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check:

• Around your property and usual delivery locations

• With other members of your household

• With your building's concierge, reception, or mailroom, if applicable

• With neighbours where appropriate

• Any safe location where the carrier may have left the package

• Any delivery photograph or notice provided by the carrier

You should also contact the shipping carrier where appropriate.

If you are still unable to locate the package, contact magic.pup@outlook.com and provide your order number and relevant details so the situation can be reviewed.

A carrier's "delivered" scan does not automatically determine the outcome of every claim; delivery issues will be handled according to the circumstances and applicable law.

11. Stolen Packages

Customers should provide a secure location for deliveries whenever reasonably possible.

If tracking confirms delivery but you believe a package was stolen after delivery, contact us and the shipping carrier as soon as possible.

Depending on the circumstances, you may also be asked to make a report with the carrier, property management, or local authorities.

Any available resolution will depend on the circumstances and applicable law.

12. Failed Delivery Attempts

Carriers may make one or more attempts to deliver an order.

If delivery cannot be completed, the carrier may leave the package at a collection location, schedule another delivery attempt, or return the package to the sender.

Customers are responsible for monitoring available tracking information and following carrier instructions when action is required to complete delivery.

13. Unclaimed or Refused Packages

Packages that are refused, abandoned, or not collected from a designated pickup location may be returned to the sender.

A package being returned to sender does not automatically qualify the order for a refund.

Additional shipping charges may apply if reshipment is available and the return resulted from circumstances attributable to the customer, subject to applicable law.

14. Returned-to-Sender Packages

Packages may be returned to us for reasons including:

• Incorrect shipping address

• Incomplete address

• Failed delivery attempts

• Refusal of delivery

• Failure to collect the package

• Carrier restrictions

If your package is returned to sender, please contact magic.pup@outlook.com.

We will review the circumstances and advise you of any available options.

15. Damaged Packages

If your order arrives visibly damaged, please take clear photographs of the package before disposing of the packaging.

If the product inside is also damaged, contact magic.pup@outlook.com as soon as reasonably possible and provide:

• Your order number

• A description of the damage

• Clear photographs or videos of the affected product

• Photographs of the external and internal packaging

• Any other information reasonably required to investigate the issue

Please keep the product and packaging while your claim is being reviewed.

16. International Shipping

Where international shipping is offered, customers are responsible for ensuring that products can legally be imported into their destination country.

International shipments may experience additional delays because of customs clearance, inspections, local postal services, or other border procedures.

Customs processing times are outside our direct control.

17. Customs, Duties & Taxes

International orders may be subject to import duties, customs charges, taxes, brokerage fees, or other fees imposed by the destination country or carrier.

Unless specifically stated otherwise during checkout, these charges are not included in the product or shipping price and may be the customer's responsibility.

We do not control government customs charges or determine how much a customer may be required to pay.

18. Shipping Fees

Shipping fees, when applicable, will generally be calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary based on factors such as destination, selected shipping method, package size, package weight, and available carrier services.

19. Order Changes & Cancellations

Please carefully review your order before completing checkout.

Once an order has entered processing, fulfillment, or shipment, we cannot guarantee that it can be modified or cancelled.

If you need to request a change or cancellation, contact magic.pup@outlook.com as soon as possible.

Submitting a request does not guarantee that the change or cancellation can be completed.

20. All Sales Are Final

As stated in our Refund & Return Policy, all sales are final, and we do not provide refunds or returns for change of mind.

Shipping delays, customer address errors, or a customer's failure to collect a package do not automatically entitle the customer to a refund.

This does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

21. Responsibility After Delivery

Once a package has been successfully delivered, customers should retrieve and secure it as soon as reasonably possible.

Where permitted by law, we are not responsible for loss, theft, weather exposure, or other damage that occurs after a package has been properly delivered to the address or authorized location provided for the order.

22. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where a provision of this Shipping Policy conflicts with mandatory applicable law, the applicable legal requirement will prevail to the extent of the conflict.

23. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, business practices, or legal requirements.

The version applicable at the time an order is placed will generally govern that order, subject to applicable law.

24. Contact Us

If you have questions about shipping or need assistance with an existing order, please contact:

Email: magic.pup@outlook.com

When contacting us about an existing order, please include your order number and a clear description of your question or issue so we can assist you efficiently.

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Shipping Policy Summary

We aim to process and ship orders as quickly as reasonably possible. Delivery dates and transit times are estimates unless expressly guaranteed.

Customers are responsible for providing accurate shipping information and monitoring their tracking information.

All sales are final, and we do not offer refunds for change of mind. However, nothing in this policy limits consumer rights or remedies that are required by applicable law.